Coordinate rotas and allocate care/support staff to ensure continuity of care 

Be the central contact for customers, families, and professionals 

Support new referrals, care planning and customer communications 

Maintain accurate records and use electronic monitoring systems 

Line manage care/support workers and support with queries 

Monitor service delivery, resolve issues and escalate where needed 

Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment,managed from home. Paid in addition to salary at enhanced rate) 

Strong communication and telephone skills 

Good IT and administrative abilities 

Customer service experience (1 year+) 

Experience in the care sector 

Ability to prioritise, multitask and stay calm under pressure