We are looking for an experienced HR Generalist to join us at Home Support Matters.

As our HR Generalist you will manage and shape our HR function, ensuring the delivery of effective HR support to the organisation.

About Us:

Home Support Matters (HSM) is a community interest Health and Social Care provider delivering a wide range of home and specialist care services across Norfolk and the Waveney Valley region of Suffolk. We currently employ 200 Colleagues most of which work in the field deliver front line services to our customers. We are committed to excellence, inclusion, and providing high-quality care services to our community whilst valuing and recognising the hard work of our colleagues.

The Role

As an HR Generalist, you will be the first point of contact for all HR services and advice across the organisation. You will work closely with colleagues, line managers, senior management team and the Care Delivery Director to provide business-focused HR solutions while ensuring compliance with employment legislation. This role comes with flexibility, working at least 4 days in the Beccles branch with some working from home and requirement to attend job fairs, meetings and events in other locations.

The Salary:
£38,000

Key Responsibilities:
✅ Lead and manage the HR department, including HR Coordinator, Recruitment Officer, and Compliance Officer.
✅ Provide expert advice on employee relations, including disciplinaries, grievances, performance/absence management, and redundancy.
✅ Support and coach managers in handling performance and attendance issues.
✅ Develop and implement HR policies, procedures, and best practices.
✅ Oversee recruitment and onboarding processes to ensure an efficient and engaging candidate experience whilst bringing in an ongoing pool of talent.
✅ Support leadership with complex HR cases and ensure legal compliance.
✅ Advocate and promote employee wellbeing initiatives and manage company reward schemes.
✅ Deliver HR-related training and workshops to enhance management capability.
✅ Ensure HR data accuracy and provide reports on HR metrics, including absence and payroll-related statistics.

What We’re Looking For:

✔ Proven experience as an HR generalist.
✔ CIPD Level 5 in HR Management (or equivalent).
✔ Proven experience in end-to-end recruitment, including sourcing, interviewing, and onboarding.
✔ Strong understanding of recruitment best practices and employment legislation.
✔ Strong understanding of employment law and HR best practices.
✔ Experience managing employee relations and HR casework.
✔ Excellent communication and interpersonal skills to build strong relationships across the business.
✔ Ability to work independently and as part of a team.
✔ Full driving licence and access to a car for work purposes (Business Insurance will be required).

Desirable:

✔ Line management experience
✔ Experience in the health and social care sector and the ability to analyse HR trends and data.
✔ Mental Health First Aider Qualification (Or willing to undertake role)
✔ An understanding of payroll process

Why Join Us?

✅ Be part of a compassionate and dedicated organisation.
✅ Lead and influence the HR function, making a real impact.
✅ Work in a supportive environment that values equality, diversity, and inclusion.

📢 How to Apply:
If you are passionate about HR and want to make a difference in a growing organisation, we would love to hear from you! Apply today by submitting your CV and cover letter.

Contact information

Jess Button