Care Coordinator (Part-Time)

Base: Beccles Branch (Office-Based)
Hours: 22.5 per week (Monday – Wednesday)
On-call: 8 hours every 4 weeks (paid in addition to salary)

Home Support Matters are looking for a motivated and organised Care Coordinator to join our friendly team in Beccles. This is an excellent opportunity for someone with strong communication and organisational skills who is passionate about delivering high-quality care to our customers.

The Role

As a Care Coordinator, you’ll act as the central point of contact between customers, families, care professionals and our care team. You’ll be responsible for:

• Scheduling care/support workers to ensure continuity and quality of service.
• Communicating with customers and families to support individual care needs.
• Monitoring service delivery, addressing concerns and supporting improvement.
• Managing customer referrals and ensuring effective care planning.
• Supporting care workers with guidance, problem-solving, and rota management.
• Participating in the on-call rota (8 hours every 4 weeks, paid in addition).

This role also involves supporting the Registered Manager with business development opportunities and ensuring compliance with regulatory standards.

About You

We are looking for someone who is:

• A confident communicator with an excellent telephone manner.
• Organised, methodical and able to manage multiple tasks effectively.
• Able to build strong relationships with staff, customers, and external professionals.
• IT literate (Word, Excel, email) with strong administrative skills.
• Experienced in customer service, ideally with experience in the care industry.

Desirable but not essential:

• Experience managing people.
• Previous experience in a regulated environment.

Why Join Us?

• Part-time hours (22.5 per week across Monday to Wednesday).
• Additional on-call pay (every 4 weeks).
• Supportive team environment.
• Opportunity to make a real difference in people’s lives.

At Home Support Matters, we are committed to safeguarding and promoting the welfare of vulnerable adults, children, and young people. All employees are expected to share this commitment and follow our safeguarding policies and procedures.

Please note: sponsorship is not available for this role

Contact information

Jess Button