Care Compliance Facilitator

Home Support Matters is a leading Home Care provider for health & social care within Norfolk & Suffolk working with both Norfolk and Suffolk County Councils and the Clinical Commissioning Group.


 We are focused on supporting the learning and development opportunities for our employees to ensure that they provide a quality, evidence-based service to our customers. 

The Care Compliance Facilitator is an exciting new role that offers the successful candidate the opportunity to work within the Learning & Development team to support the development of new and existing Care Workers. We invest a lot in our employee's theoretical training but recognise the importance of supporting individuals in translating this theory into practice. The Care Compliance Coach will facilitate this within the field offering the Care Workers the time and 1:1 support to develop their skills ensuring that we build a robust and experienced quality workforce.

This is a full-time position working flexibly 5 days across the 7-day week.


The role involves the individual working closely with the Learning & Development and Quality teams to support the practice-based training, development and performance of the Care Worker within the community.

Principal purpose of the job role;

  • To be a role model to Care/Support Workers within the field ensuring they undertake tasks in line with HSM policies and training.
  • To ensure Care/Support Workers have an understanding of how they should present themselves to customers, undertake all aspects of field-based care, and understand the acceptable behaviours that are expected by Home Support Matters.
  • To support Care/Support Workers to translate theoretical knowledge learned in training into practical skills within the field.
  • To assess, monitor and record skills appropriately and report back to the Learning & Development and/or Quality Teams as appropriate.
  • To undertake competencies with Care/Support Workers within the field.
  • To work with the Learning & Development/Quality teams as required to support individuals who have capability issues and who may be working within a Performance Improvement Action plan.
  • To support the Learning & Development/Quality teams as required to ensure care/support workers are supported with all aspects of field-based care and are given the best opportunity to develop their skills and competencies.
  • To support the Learning & Development/Quality teams in preparation and during formal inspections by commissioners and/or CQC.
  • To Contribute to the on call service

Care | Coach | Mentor | Trainer | Education | Learning | Development | Social Care | Care Worker | CQC | Staff Development | HSM | L&D | Assessment | Quality | Communication | NVQ Level 2 | Level 3 | IT Literate | Customer Service | Administration | Customer Support | Moving & Handling | Health & Safety


Paid Training / Pension Scheme / Paid travel


Essential Skills


  • Minimum of NVQ level 2 or equivalent, with a willingness to work towards level 3.
  • At least 2 years’ experience working as a Care Worker within the community to a high standard.
  • Excellent Communication Skills.
  • Computer literacy, excel, word, e-mail etc.
  • Excellent understanding of English language both written and spoken.
  • Excellent customer service skills.
  • Full UK driving licence.


Desired Skills


  • Experience of working within a regulatory environment.
  • Experience of working as a mentor or Care Coach.
  • Moving & Handling training qualification.


About Company


Home Support Matters delivers care and support across a wide range of home care services, ranging from visiting care to very specialist services. Our experience includes support for people with disabilities, reablement care for those recovering from illness or injury, care for the elderly, expert clinical care with nurse oversight, crisis support and flexible support for people with dementia. We aim to provide highly flexible, person centred support that focuses on the needs and aspirations of the individual.

Our support enables people to maintain a level of independence that is right for them. We aim to support people to live fulfilling and active lives in the heart of their communities. We are an approved healthcare supplier to the NHS, and work with both Norfolk and Suffolk local authorities. Over the past 30 years we have developed good working relationships with local social work and community health teams. We support people across the whole of Norfolk and the Waveney Valley region of Suffolk

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Please note

  1. If you are new to care, you may like to complete the Question of Care on the Skills for Care website or research Adult Social Care on YouTube before applying. This will introduce you to care and what it means to support people.
  2. Please note the closing date for this job vacancy; you will be contacted by email or text with the outcome of your application or, in the absence of an email address or mobile number, you will be written to.
  3. You will be expected to complete a comprehensive induction and training programme.
  4. If your application is successful and a conditional job offer is made you will expected to pay for your initial DBS check (enhanced version for vulnerable adults) and once you have received your reference number, you will be expected to sign up to the online DBS Update Service and will be responsible for the annual fee. 
Home Support Matters

Salary: 19,000

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